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Field Service Representative - Life Science

Field Service Representative
Our Mission: At STERIS plc, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Who we are: STERIS is a growing provider of infection prevention and other procedural products and services through our family of wholly owned subsidiaries, including: IMS, US Endoscopy, Albert Browne Limited, Eschmann Holdings Limited and Synergy Health Limited, among others.
SUMMARY
Ensure customer satisfaction by providing on-site preventative maintenance, troubleshooting, repair, equipment modifications, and installation support on various mechanical, electro-mechanical, and electronic units. Provide superior customer service by pro-actively interacting and communicating with customers on a daily basis. Utilize technology to complete administrative requirements as required. Promote STERIS growth through identifying and recommending products and services to customer.
ESSENTIAL JOB FUNCTIONS
1. Ensure customer satisfaction through pro-active communication and commitment to resolving customer issues/problems.
2. Perform preventive and corrective maintenance required on STERIS and related product lines. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
3. Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
4. Service customers by providing PMA performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.
5. Utilize technology (laptop computer and related software) to perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion. This includes, but is not limited to: plan daily and weekly schedule to achieve optimum utilization, fax schedule to District Service Manager at the beginning of each week; communicate schedule changes to the Customer Service Department daily; computer synchronization daily; complete service reports and activities on- site; maintain on-site Customer Service Logs/Total Maintenance Care books according to STERIS procedures; and maintain tools and parts inventory to prescribed levels as required by District Service Manager.
6. Maintain a working relationship with the District Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
7. Establish and maintain effective, communicative relationships with customers, managers, support functions and the sales organization. Communicate activities to customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve customer problems/issues. Utilize provided product and industry knowledge to assure customer's expectations of service are exceeded. Actively seek continuing education opportunities.
8. Increase company growth through identifying sales opportunities, and recommending STERIS products/services to customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at customer sites.
9. Respond to routine customer and sales questions regarding equipment operation and performance. At the District Service Manager's discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.
10. Maintain courteous and professional demeanor when working with customers, contractors, management, and fellow employees. Utilize customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.
WORKING CONDITIONS
Position requires lifting 50 lbs. on a regular basis, and up to 110 lbs. on an occasional basis.
Requires frequent kneeling, bending, squatting, sitting and twisting.
Considerable use of hands and tools required.
Walking great lengths at a time.
Able to work in tight spaces.
Push/pull wheeled transporters and/or palletized product using up to approximately 50 lbs of force.
Standing for extended periods of time.
Work in and around hospital personnel, sensitive medical equipment and patients.
Must travel to customer sites that include, but are not limited to: hospitals, operating rooms, laboratories, surgi-centers, pharmaceutical production facilities, animal research centers, and possibly morgues.
May be subject to customer drug testing, customer specific safety training, or customer SOP training.
Flexible scheduling may be required to accommodate customer needs. This may include working outside of an 8:00 AM to 5:00 PM workday and weekends.
Required to live within 50 miles of the center of the territory. Commute within assigned territory is compensable after the first 30 minutes (or 25 miles) of drive time in the morning and the last 30 minutes (or 25 miles) of drive time in the evening.
The expectation is that all FSR I's pass an assessment for promotion to FSR II by no later than their 4th annual review with STERIS. Continued employment with STERIS in an FSR capacity is dependent upon the successful completion of the assessment and promotion to FSR II.
Job Requirements
EDUCATION
High School Diploma or equivalent.
Valid driver's license required.
Completion of mechanical, electrical, or electronic technical school training preferred.
Passing grade on PEAT (Pre-Employment Aptitude Test) required.
The Scientific Division requires general knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices).
EXPERIENCE AND SKILLS
Minimum of one to two years experience in a related field of work with technical school training, or two to three years without advanced training.
One to three years STERIS experience preferred.
Excellent interpersonal and communication skills required.
Strong technical and troubleshooting skills.
Proficiency in computers and windows software strongly preferred.
Strong organization and problem-solving skills.
Ability to work independently and without close supervision.
Flexibility to handle multiple and changing priorities.
Ability to work flexible hours and travel as required.
General knowledge of the following: principles and methods of sterilization, steam generators, operating lights and tables, industrial controls, central processing systems, and modular transport systems.
STERIS plc is a $2B+, publicly traded (NYSE: STE) organization with more than 14,000 employees worldwide. We are dedicated to providing our Customers with innovative infection prevention, decontamination, and health science technologies, products and services.
Visit https://www.steris.com/about/careers/ to learn more.
STERIS plc is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
We assure you that your opportunity for employment depends solely on your qualifications. Those applicants requiring reasonable accommodation(s) to complete this application and/or during the interview process should notify a representative of the Human Resources department at 440-392-7047.
Career Level
Entry-Level
Education
High School or Equivalent
Travel
20 - 40%
Category
Service
Shift Type
First Shift

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